The FAQ's & Return policy
What is pomade?
Pomade is a hairstyling product used to create sleek, matte finish look , and long-lasting hairstyles. It provides hold and definition without making the hair stiff like gel or crunchy like hairspray.
is the pomade water based?
Yes! our fiber Pomade is Water-Based Pomade – Easier to wash out, provides and always enjoy your matte finished styles.
. What's the difference between pomade and gel?
Pomade offers flexibility and a natural shine without drying or hardening like gel. while pomade allows for restyling
throughout the day.
. How do I remove pomade from my hair?
Water-Based Pomade washes out easily with water and shampoo.
. Can I use pomade every day?
Yes, certainly, you can utilize it on a daily basis, and with our enriched vitamins for nourishment, it proves to be advantageous for your hair and scalp.
. Will pomade damage my hair?
No, our fiber pomade will not harm your hair; on the contrary, it will benefit your hair and scalp with its enriched vitamins for nourishment.
. What hairstyle is pomade best for?
Pomade works well for classic styles like slick-backs, pompadours, side parts, and modern textured looks.
. Can I use pomade on curly or thick hair?
Yes! Pomade helps define curls, control frizz, and add structure to thick hair. Look for a stronger-hold pomade for better control.
Return Policy
At Protocol Haircare & Essentials, we want you to love your grooming experience. If you're not completely satisfied with your Fiber Pomade, we’ve got you covered.
Returns & Exchanges
Eligibility: Returns are accepted within 30 days of purchase. The product must be unused, unopened, and in its original packaging for a full refund or exchange.
Opened Products: If you’ve tried the product and are not satisfied, we may offer a partial refund of 30%
Damaged or Defective Items: If your pomade arrives damaged or defective, contact us immediately at dmanbarber@hotmail.com with photos, and we will replace it at no additional cost.
How to Return
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Contact Us - at us via Email with your order number and reason for return.
Ship the Product to the address we provide. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Receive Your Refund or Exchange: Once we receive and inspect your return, we will process a refund to your original payment method within 5-7 business days
Non-Returnable Items
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Products marked as final sale.
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Items purchased from third-party retailers (please refer to their return policies).
We appreciate your business and are here to help! If you have any questions, reach out to us thank you.